Contact Us

Priority is given to correspondence received via this form, but you can also call us between 8am and 6pm Monday to Friday or between 10am and 4pm Saturday to Sunday (excluding Public Holidays) on 0800 086 9383

Click here and enter your email address. We'll immediately email you a link which you can use to reset your password.

If not received within a few minutes, please check your junk folder, and if still not found, please email us by pressing the send message button below.

If you can't remember the password you used to sign up with, you can click here to reset it.

COMPLAINT?

If you wish to make a complaint, please email us. Our complaints policy is that:

  • We will acknowledge your complaint usually within 24 hours and always within 2 working days
  • We will deal with it confidentially
  • We aim to provide a fair response within 5 working days
  • If your complaint requires detailed investigation we will keep you advised regularly by email of the progress we have made
  • If you are unhappy with our response, you can appeal to our Senior Manager for a personal review of your complaint, by writing to us at Credit Reporting Agency Limited, Trevithick House, Trevissome Park, Truro, Cornwall, TR4 8UN
  • If your complaint is still not resolved after following the above steps, you are entitled to refer it to the Financial Ombudsman Service.

You also have an option to register a complaint using the EU Online Dispute Resolution Platform for cross-border consumer claims.

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