Terms of use

Please read carefully. Access to this website is subject to these Terms and Conditions ('Terms'). By using this website, you agree immediately to be bound by these Terms, which form a binding contract between you and Credit Reporting Agency Limited ('We', 'us', 'our') and which contain your legal rights and important obligations. If you do not accept these Terms in full, please leave this website.

  1. Use of this website is subject to the laws of England and to these terms and conditions which do not affect your statutory rights.
  2. When you use our services, either in your personal capacity or as an authorised person for any limited company or partnership you have registered with us, you agree to appoint Credit Reporting Agency Limited as your attorney for the specific purposes of receiving and handling post, opening letters addressed to you or your company, or any letters you have authorised others to be redirected to us, scanning the contents, storing the contents electronically and shredding the original post items either one month after receipt, forwarding post at your request either to you or to third parties and, if you use our services for company registered address purposes, you also authorise us to act on the company’s behalf under sections 270 or 274 of the Companies Act 2006.
  3. You authorise us until further notice to charge your credit card or bank account with the monthly or annual fee, together with any additional costs we incur in providing you with our services, at each appropriate interval after your initial purchase. After the initial set-up fee, our services are chargeable in arrears. The fee may increase from time to time in which case we will inform you at least 14 days before the new fee comes into effect.
  4. You can cancel at any time by emailing us. We will arrange with you to take any outstanding payment due, forward any stored items to you, close your account and thereafter will no longer scan, store or forward any further items for you. Any items received after cancellation will be confidentially shredded or destroyed.
  5. You agree that we may take steps to authenticate you, both when you first sign up and from time to time thereafter. This may include searches of credit reference agencies and fraud prevention agencies. You authorise us to make such enquiries. Searches we make of credit reference agencies will leave a search footprint both in our records and at the credit reference agencies we search. Credit reference agencies will use records of our searches for the purposes of helping others authenticate you and assess you for credit, and may also be used to help prevent money laundering, the occasional tracing of debtors and for fraud prevention purposes.
  6. You warrant to provide us with your current address at all times, and also agree that if items of value are received by us on your behalf, and unless we have agreed otherwise, we will forward such items to you at the current address we have on file for you. Items of value include cash, cheques, share certificates, passports, credit cards, travellers cheques, money orders, postal orders, insurance certificates, title deeds and any similar items. You agree to provide us promptly with any change of address, email address, phone number and mobile phone number. In the event that the value of items exceeds a certain limit, you acknowledge that we are required by law to undertake more stringent levels of authentication, under the Money Laundering Act 2007, before we are able to forward items to you, in which case the items will be held by us pending satisfactory authentication. Unless we have agreed otherwise, any junk mail or magazines received by us on your behalf will be destroyed confidentially.
  7. When you give your scanmypost address to others to use, you agree to make it clear to them that they must address items to you as we advise. For individuals this means using as a minimum your first initial and surname and the full address, including the APT number, as we advise it to you. You agree only to use scanmypost for post addressed to you, your partner and the maiden name of either of you. If you use scanmypost for post addressed to a limited company, you agree that each limited company must use a separate scanmypost subscription. In the event that the APT number is not quoted on post received, you agree that the item will be returned to sender, where appropriate, or confidentially destroyed, where no sender information is available. Because of the volumes of post we handle, no records are maintained by us of items returned to sender.
  8. If you use the Royal Mail Redirection service, you agree to authorise Royal Mail to redirect only the post items that you are lawfully entitled to send elsewhere and for which you have permission to view. You agree not to use the service if there are others living within the property that may be adversely affected by redirecting mail. When contracting with Royal Mail, you must have the permission of each of the persons whose mail will be redirected to us.
  9. If your subscription fee is not paid for any reason, we shall notify you by email that our attempts to obtain payment have failed and we shall make further attempts to obtain payment of the fee at regular intervals. During this period, the ability for you to view your post online will be suspended. Once a successful payment attempt has been made, we will reactivate your account, make any received items available for you to view and shall resume attempts to obtain regular payments thereafter. If you continue to owe us money for services and we are unable to obtain repayment after a reasonable period, you agree that we have an equitable lien on any goods or valuables held on your behalf, which will not be released until you have paid us in full.
  10. Our services are intended for the forwarding and scanning of letter post items. You agree that you will not use our services or allow any other person to use our services for any unlawful purpose. An unlawful purpose includes (but is not limited to) the distribution of any obscene or otherwise illegal or malicious images or content, or any unlawful or illegal substance or publication, or any weapons or ammunition, or any drugs or medical equipment (whether distribution of such is controlled or restricted by law, or not), or any stolen goods, liquids or any chemicals or other dangerous substances. You agree that we shall be the sole arbiter of what items may or may not be deemed to fall within the auspices of this clause. We accept that you may not always be in control of what is sent to you, but you agree without limitation that any such goods or items will either be destroyed or where appropriate will be handed over to the Police or other authorities on receipt. Wherever possible we shall refuse to accept delivery of any goods or items falling within the auspices of this clause. We reserve the right to terminate your account in the event that such materials are received. In such circumstances you shall remain fully liable for any costs outstanding at the date of termination and you indemnify us and keep us indemnified from any fine, penalty or other costs incurred generally. You acknowledge that you are aware that upon receipt of certain items or as a result of criminal investigations we are obliged by law to report such matters to various authorities including the Police, the Serious Organised Crime Office and to investigators appointed by statute or under the law. You also acknowledge that after closure of your account whether by us or by you, even if you have sought deletion of all documents from your account with us, we retain audit copies which by law we are required to provide the authorities with upon their lawful request.
  11. If you use our address as the registered address for a limited company, you agree that you will not purport or imply that our address is the principal place of business of that limited company. You also agree that in the event that we receive post that could bring our address into disrepute, we may either change the registered address of the limited company to the one supplied to us as your main contact address, or may return post items to sender, at our discretion. Such items that could bring our address into disrepute include but are not limited to letters from Companies House advising of receipt of form DS01 applying for the company to be struck off, a notice from the Registrar of Companies giving notice that the company is to be struck off and/or dissolved, or other letters received from Companies House or HM Revenue & Customs advising of overdue returns.
  12. You agree that you will not publish images or maps relating to our address on any printed materials or on the Internet that suggest you are physically trading from our address.
  13. The address used by scanmypost is used by thousands of other scanmypost users and by ourselves. It is important that the integrity of the address is maintained at all times. You must not use the scanmypost service to hide your true address from pressing creditors. You agree that we will immediately terminate your account if you bring our address into disrepute for any reason, without notice or forewarning. You agree that we shall be the sole arbiter of what event may bring our address into disrepute. Such events include but are not limited to adverse publicity, receipt of distress warrants or service of writs at our address, visits by debt collectors or bailiffs, notices that your company is to be struck off, or repeated correspondence from pressing creditors or other forms of dunning letters. In the event of termination by us as a result of this clause, no refund shall be due in respect of any payment made to us and any monies remaining due to us shall become immediately repayable.
  14. You agree without limitation that the use of our services is entirely at your own risk. We shall always use all reasonable endeavours to provide our services to you in the manner described, but we take no responsibility for the safekeeping of any items in our possession, nor for any item forwarded to you by Royal Mail, courier or otherwise. If such items are of value, you agree to arrange to insure them as you see fit. We can take no responsibility for any delay or loss of any item that is sent to us, or forwarded by us, nor can we be liable for any actions that are beyond or within our control.
  15. You agree that you will not hold us, our employees, or any of our suppliers liable for any direct or indirect damages, costs, losses or expenses of any nature resulting from the use or misuse of the services delivered by us. You agree not to hold our suppliers liable for any delay in delivery or if we fail to supply you or if we omit any information for any reason. You agree to indemnify and keep indemnified us, our employees and agents and our suppliers against any claim or action made against us or them for any losses damages costs or other expenses in connection with your use of our services.
  16. We seek your feedback on our services which you agree we may publish on our website. Feedback is posted by individuals acting in their own right and does not necessarily reflect our own opinion, nor do we warrant that such feedback is accurate or reliable. You agree not to post any defamatory or libelous feedback or information that may promote commercial activity or reveal personal details of either yourself of any other person. You agree that we shall not be liable for any statement, misstatement, inaccuracy or omission of any type for any feedback submitted by any individual. We reserve the right to remove or edit any feedback posted at any time and for any reason.
  17. If you ask us to forward items to you, our suppliers and we will take care to exercise reasonable skill in arranging to do so. This service is provided entirely at your own risk. We do not limit nor exclude any liability we may have to you for death or personal injury caused by negligence but in any other instance you agree that our liability to you is limited to the amount of payments you have made to us over the past year.
  18. This website and its contents are owned by Credit Reporting Agency Limited and are protected by copyright. scanmypost is a trade mark of Credit Reporting Agency Limited. You agree that you will not infringe either the copyright nor the trade mark, nor use this site for any unlawful purpose. You agree that you will not modify, adapt, sub-license, translate, sell, re-sell, reverse engineer, decompile or disassemble any part of this website nor frame or mirror any part of this website unless you have obtained our prior specific written consent to do so. You also agree not to use any robot, spider, site search, retrieval application, or any other device or process to retrieve, index, data mine or in any way reproduce or change the navigational structure or presentation of this website.
  19. We take substantial steps to protect the privacy of an individual when providing information over the Internet. You acknowledge and understand that there is always a remote possibility that criminal actions may result in unauthorised access to scanned or stored items. We take no responsibility if confidential information is unlawfully intercepted, hacked or stolen and subsequently disclosed. You agree that you will not disclose your password and user name to any one at any time. You agree that you will not distribute or make available any information supplied by us to any third party. If you become aware of any unauthorised use of our services, or if we make available to you any information that you know or suspect does not relate to you, you agree to inform us immediately in order that steps may be taken to remedy the situation and to protect confidential information. You understand and agree that we do not warrant that we shall be always accurate in identifying items received as yours.
  20. We have installed security devices and follow procedures that are designed to prevent unlawful access to information. From time to time we may have to temporarily suspend access to our services to enable us to protect this information. You agree that we may terminate supply of information to you at any time and without notice and for any reason that we will not disclose or discuss.
  21. We continually try to improve the services we offer and we may change the nature or content of this web site, and any other aspect of our products and services without notice. If subscriptions are varied, we will advise you at least 14 days before the new rate comes into effect.
  22. We may provide links to other sites on our website and within our emails. These are provided for your convenience. We have no control over the content of the linked web sites and we assume no liability or responsibility for their accuracy, completeness or otherwise.
  23. In the event of any dispute between us regarding the interpretation of these terms and conditions or the rights and obligations of either of us, as an alternative to any right you may have to take legal proceedings in England, you may choose to submit any dispute either to the arbitration of two parties (one selected by you and one selected by us) or to a mutually agreed umpire in accordance with the Arbitration Act 1996 or any subsequent amendment to that law.
  24. In the event that you charge back a credit card or debit card transaction for any reason, you agree that we may record details at a credit reference agency (which may or may not include us, as we are a registered credit reference agency ourselves) together with your name and address and date of birth details, so that we and other organisations who search that credit reference agency may use such information for the purposes of payment risk assessment, money laundering and fraud prevention. The sharing of information in this way helps to reduce bad debts and credit fraud.
  25. You acknowledge that we may be required to reveal information about you or your post under compulsion of law or by a Court Order. In all other cases we shall keep your information confidential unless you agree otherwise.
  26. Each of these terms are severable such that in the event that any of these terms is found to be unenforceable by law, the remainder of the terms shall remain fully enforceable. You agree that if we terminate your account for any reason, that you will remain bound by these terms and conditions and that the authorities you give as a result of agreeing to these terms and conditions shall remain in full effect and without diminution.
  27. You agree that we will hold you liable for any additional costs which may include unpaid postage fines on incoming mail, scans in excess of the inclusive amount specified in the package that you subscribe to, storage costs, forwarding and handling costs, any custom duties or other taxes. We do not accept packages on a Cash on Delivery basis.
  28. Governing law and jurisdiction We operate this website from our registered office at Trevithick House, Trevissome Park, Truro, Cornwall, TR4 8UN, England. In common with most websites, this website can be accessed from almost anywhere in the World. If you are not accessing the website from England or Wales, the laws that apply to your country may well differ from those of England. In accessing this website, you agree that these terms and conditions and your use of this website shall be governed in all respect by the laws of England, without regard to conflict of laws or other regulation and in particular shall not be governed by the United Nations Convention on the International Sale of Goods. You also agree to process, store and keep confidential all information as if you are subject to the Data Protection Act 1998 You further submit to exclusive jurisdiction of the courts of England for all disputes, cases and controversies regarding this website, your use of this website and your relationship with us, subject only to your option to use the dispute resolution process set out in clause 18 above. We make no representation that materials on this website are appropriate or available for use in other locations. Accessing this website from territories where the content is illegal or unlawful is prohibited. If you choose to access this website from other locations then you agree that you do so entirely at your own risk and that you are responsible for compliance with local laws including any laws regarding the transmission of data exported either from England or from the country in which you reside, or from the country you are in when you access the website.

Complaint?

If you wish to make a complaint, please email us. Our complaints policy is that:

  • We will acknowledge your complaint usually within 24 hours and always within 2 working days
  • We will deal with it confidentially
  • We aim to provide a fair response within 5 working days
  • If your complaint requires detailed investigation we will keep you advised regularly by email of the progress we have made
  • If you are unhappy with our response, you can appeal to our Operations Director for a personal review of your complaint, by writing to us at Credit Reporting Agency Limited, Trevithick House, Trevissome Park, Truro, Cornwall, TR4 8UN

You also have an option to register a complaint using the EU Online Dispute Resolution Platform for cross-border consumer claims.

Latest Version

1 January 2019

Privacy Policy

We treat the privacy of our customers and website users very seriously and we take appropriate security measures to safeguard your privacy. This Privacy Policy explains how we protect and manage any Personal Data that you share with us and that we hold about you, including how we collect, process protect and share that data.

Who we are

We are Credit Reporting Agency Limited of Trevithick House, Trevissome Park, Truro, Cornwall, TR4 8UN.

Some of our Key Promises

  1. We will never sell your personal details or your email address to anyone for marketing purposes.
  2. We will never disclose your personal details to anyone unless we have your permission to do so, or if we are compelled to do so by Court Order, or if we are required to do so because of an investigation of suspected fraudulent use of your personal data by the Police, by HM Revenue & Customs, or by members of fraud prevention agencies.
  3. You may opt out or opt back in to receive our marketing emails at any time. Every marketing email we send contains a simple one-click ability to opt out.

How We Obtain Your Personal Data

Information Provided by You

You provide us with Personal Data when you register to use our services on our website. This includes your name, current and previous addresses, date of birth, email address, payment/card details and your password. We use this information in order to manage, provide and administer our post scanning services to you.

By the nature of our services, you arrange for your post to be forwarded to us and we scan and store this for your personal use.

We may also keep information contained in any correspondence you may have with us by post or email. We may also record telephone calls, but only if we tell you at the start of the call and not otherwise. If we do not record a telephone conversation with you, we may keep brief details of the contents of your call on our files.

Each time you visit our website we obtain information about the device you use to access our services, your location and your IP address.

Information We Get from Other Sources

When you register to use our services, you agree to our Terms and Conditions. In agreeing to our Terms and Conditions, you agree to appoint us (Credit Reporting Agency Limited) as your attorney for the specific purposes of receiving and handling post, opening letters, storing the contents electronically, shredding post one month after receipt and, at your request, forwarding post either to you or to a third party.

Legitimate Interest

We have a legitimate interest to process your Personal Data as when you sign up to use our services you appoint us as your attorney for the specific purposes of receiving and scanning your post, as more particularly described above and in our terms and conditions and as part of our business, and the processing of the data that results from this is necessary to enable us to provide our services to you.

How We Use Your Personal Information

Your Personal Data is used to administer and manage your account with us. Your IP address, details of the device you use and your location are used to help identify you, to prevent fraudulent use of our services, to diagnose problems with our servers, and to administer our website.

We do not share your Personal Data with any third party, other than for necessary purposes and for the purposes of fraud prevention and enforcement. We also need to give your email address to trusted service providers to enable us to email you, or to confirm the deliverability of your email address from time to time. We stress that we will never sell your Personal Data, or your email address to anyone for marketing purposes, at any time, nor allow any third party to use your email address for any other purpose.

To help prevent abuse of our services and fraud, we share information about you and the use of our services (but not the items we have scanned for you) with trusted service providers and fraud prevention agencies strictly to enable them and us to detect, prevent and otherwise address unlawful or suspected fraudulent internet activity on our own websites and on websites owned and operated by others. We have security measures in place to take reasonable precautions to protect the loss, misuse and alteration of the information under our control. These include the issue and use of passwords, powerful encryption and computer firewalls to guard against hacking. No data transmission over the internet can be entirely secure, so we cannot guarantee the security of your Personal Data when in transit between you and us. From time to time we may have to suspend services whilst we investigate any attempted breach of security. You are obligated, under the Terms and Conditions you agree to abide by when you use our services, to report any suspected breach to us immediately. We also take reasonable security measures to protect your Personal Data in storage.

Your Payment/Card details are used to enable us to manage your subscription with us. We act as controller and data processor in regard to the processing of your subscriptions either by continuous credit card authority, by PayPal or by Direct Debit.

We undertake at all times to protect your Personal Data in accordance with our terms and conditions and in a manner that is consistent with the requirements of the General Data Protection Regulation (GDPR) concerning data protection.

Do We Use Your Personal Data for Marketing Purposes?

Any information that you choose to give us will not be used for marketing purposes by any third party. Only if you consent to us doing so when you register to use our services, at our discretion we may send you occasional email messages whether you are a current subscriber to our services or not. If you wish to opt out of receiving such messages from us you, you can do so at any time by clicking on the appropriate link at the foot of each email.

Authentication – Endeavouring to Ensure that We Only Provide Your Personal Data to You

As part of regulatory requirements defined by HM Customs & Revenue to help prevent money laundering and terrorist financing, and also to authenticate your identity, we will ask you to produce a defined set of identity documents. These are scanned and stored and used for the processing of the authentication, for monitoring purposes and for fraud prevention.

From time to time we may need to authenticate you more carefully. The reasons are always to try to ensure that we are protecting the privacy of your information, or to discharge our duties under anti money laundering and anti-terrorist financing regulations. The information we require will vary depending on the depth of our investigation. For example, we may ask you to provide any or all of original bank statements, credit card statements and utility bills, addressed to you at your current and previous addresses, and on occasion, government issued identification such as copy passport details or a copy of your driving licence. The documents you provide is scanned to your account at no cost, all your data is kept confidential whilst being processed, and any original documents are returned to you after being used by us to authenticate you.

Postcode Based and Other Aggregated Information

Demographic and profile data is also collected at our website. This information is not held on an individual basis. We use this data to tailor your experience at our site, showing content that we think you might be interested in, and displaying the content according to your preferences. We do not pass your personal information to any third party except when under compulsion of law or with your consent to do so.

Links to Other Websites

Our website contains links to other websites. Credit Reporting Agency Limited is not responsible for the privacy practices or the content of such websites.

Sharing Information

We will keep information about you confidential. We will only disclose your information with other third parties as explained in this Privacy Policy, or with your authority or your express consent, with the exception of the following:

Categories of Third Parties

  • Regulatory authorities to comply with any legal and regulatory issues and disclosures;
  • Fraud prevention agencies for the purposes of investigating suspected fraud and fraud prevention;
  • Email or mail service providers who provide a fulfilment service for us, on the understanding that they will keep information confidential;
  • Anyone to whom we may transfer our rights and duties under any agreement we may have with you; and
  • Legal or crime prevention agencies and/or to satisfy any regulatory request if we are under a legal duty to do so

Transfer of your personal Data outside of the European Economic Area (EEAA)

We do not currently transfer your Personal Data outside the EEA, other than for fraud prevention checks where the receiver has agreed to provide the same or similar protection as we do, and that they will only use your Personal Data in accordance with our instructions. If in the future we transfer your Personal Data outside of the EEA for reasons other than fraud prevention checks, then, in accordance with the terms of this Privacy Policy, we will make sure that the receiver agrees to provide the same or similar protection as we do and that they only use your Personal Data in accordance with our instructions.

How long do you keep information about you?

We keep information in line with our data retention policy. The retention periods are in line with the length of time we need to keep your Personal Data in order to manage and administer our services to you and also in order to discharge our duties under anti money laundering and anti-terrorist financing regulations. The retention periods vary to take into account our need to meet any legal, statutory and regulatory obligations and can vary for individual customers and for different reasons. In general, we do not keep information for longer than we deem necessary. In the absence of any compelling reason not to do so, your Personal Data will be removed from our databases within six years after the date of closure of your account with us. In all cases our need to use your Personal Data is reassessed on a regular basis and information that is no longer required is disposed of.

What happens if Credit Reporting Agency Limited changes hands?

We may, from time to time, expand or reduce our business activities and this may involve the sale and/or the transfer of control of all or part of our business. Any Personal Data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us. In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.

Data Subject Rights

Subject Access Requests

The General Data Protection Regulation (GDPR) grants you the right to access particular Personal Data that we hold about you. This is referred to as a Subject Access Request. We shall respond promptly to any Subject Access Request received, and always within one month from the point of receiving the request and all necessary information from you. Our formal response shall include details of the Personal Data that we hold about you, including the following:

  • Sources from which we acquired the information;
  • The purposes for processing the information, and
  • Persons or entities with whom we are sharing the information.

If you wish to exercise your Subject Access Rights, please email our Data Protection Officer, whose details are given at the foot of this Privacy Policy.

Right to rectification

You have the right to obtain from us, without undue delay, the rectification of inaccurate data we hold concerning you. Taking into account the purposes of the processing, you have the right to have incomplete Personal Data completed, including by means of providing a supplementary statement.

Right to erasure

Under the General Data Protection Regulation (GDPR), you have the right to erasure of Personal Data concerning you without delay. To invoke your right please log in and send an email to our Data Protection Officer and ask him to erase your Personal Data. In response, in most cases you are likely to be advised that your right to erasure cannot apply for at least six years because there continues to be an overriding legitimate ground for your data to be maintained by us for the purposes of anti-money laundering and anti-terrorist financing, which is in the public interest.

If you have any history of a dispute with us on any matter, including any payment dispute, we will routinely refuse to erase your data on the basis that it is required by us for the establishment, exercise or defence of legal claims.

Right to restriction of processing

Subject to certain exemptions, you have the right to obtain from us restriction of processing where one of the following applies:

  • The accuracy of the Personal Data is contested by you and is restricted until the accuracy of the data has been verified;
  • The processing is unlawful and you oppose the erasure of the Personal Data and instead request the restriction in its use;
  • We no longer need the Personal Data for the purposes of processing, but it is required by you for the establishment, exercise or defence of legal claims;
  • You have objected to processing of your Personal Data pending he verification of whether there are legitimate grounds for us to override these objections.

Notification obligation regarding rectification or erasure of Personal Data or restriction on processing

We shall communicate any rectification or erasure of Personal Data or restriction of processing as described above to each recipient to whom the Personal Data has been disclosed, unless this proves impossible or involves disproportionate effort. We shall provide you with information about those recipients if you request it.

Right to data portability

You have the right to receive your Personal Data which you have provided to us in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller without hindrance from us. We may charge you an appropriate fee if you invoke this right.

Right to object

You have the right to object, on grounds relating to your particular situation, at any time to the processing of Personal Data concerning you, including any personal profiling; unless this relates to processing that is necessary for the performance of a task carried out in the public interest or an exercise of official authority vested in us. We shall no longer process the Personal Data unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of you, or the establishment, exercise or defence of legal claims.

Right to not be subject to decisions based solely on automated processing

Other than our online authentication process, which is an essential part of our fraud prevention procedures, we do not carry out any automated processing which may lead to an automated decision based on your Personal Data.

Invoking your rights

If you would like to invoke any of the above Data Subject Rights with us, please email our Data Protection Officer at the address given below.

Accuracy of information

In order to provide the highest level of customer service possible, we need to keep accurate Personal Data about you. We take reasonable steps to ensure the accuracy of any Personal Data or sensitive information we obtain. We ensure that the source of any Personal Data or sensitive information is clear and we carefully consider any challenges to the accuracy of the information. We also consider when it is necessary to update the information such as name or address changes, and you can help us by informing us of these changes when they occur.

Policy changes

This Privacy Policy is regularly reviewed. This is to make sure that we continue to meet the highest standards and to protect your privacy. We reserve the right, at all times, to update, modify or amend this Policy. We suggest that you review this Privacy Policy from time to time to ensure you are aware of any changes we may have made. We will not significantly change how we use information that you have already given to us without either your prior agreement or as otherwise permitted under the General Data Protection Regulation (GDPR).

If you have a complaint

Our general Complaints Policy can be found at the foot of our Terms and Conditions but if you have a complaint which specifically relates to the use of your Personal Data or sensitive information then please write to the Data Protection Officer, using the contact details found at the end of this Privacy Policy.

If your complaint is not resolved to your satisfaction and if you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 123 1113. You also have the right to judicial remedy against a legally binding decision of the ICO where you consider that your rights under the General Data Protection Regulation (GDPR) have been infringed as a result of the processing of your personal data. You have the right to appoint a third party to lodge the complaint on your behalf and to exercise your right to seek compensation.

Opting out of marketing communications

You have the following options if you do not wish to receive future marketing communications from us. Please note that we may still be required to notify you from time to time of any significant changes to our terms and conditions, even after you express a preference not to receive marketing communications.

Correct/Update

To change and/or modify information previously provided, please email admin@scanmypost.co.uk

Information About Cookies

A cookie is a small text file stored on your browser, for example Internet Explorer or Chrome.

We use a minimal number of cookies to support your use of our website. We classify these as being Strictly Necessary, Performance, Referral or Advertising cookies. More information is available below - you can change your settings by using the switch at the top of each section.

Strictly Necessary Cookies

These cookies are always set by us, and never by third parties and are used to facilitate your navigation of the site, and provide features or functionality that you request which are provided by us.

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Provider

Purpose

ASP.NET_SessionId

Credit Reporting Agency Ltd

Used to manage your session on the site - enabling you to navigate pages and access secure areas. No personal information is stored in this cookie which is automatically destroyed when you log out and close your browser.

CookiePreference

Credit Reporting Agency Ltd

Required to remember any cookie preferences you set with us, namely your preferences for blocking or showing Performance cookies.

ASP.NET_SessionId - provided by Credit Reporting Agency Ltd

Used to manage your session on the site - enabling you to navigate pages and access secure areas. No personal information is stored in this cookie which is automatically destroyed when you log out and close your browser.

CookiePreference - provided by Credit Reporting Agency Ltd

Used to manage your session on the site - enabling you to navigate pages and access secure areas. No personal information is stored in this cookie which is automatically destroyed when you log out and close your browser.

Performance Cookies

Set by us, or our trusted suppliers these cookies enable us to identify and resolve issues with our website, and to manage the amount of data that is required to view each page, thereby improving the performance of the website for all users.

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Provider

Purpose

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Used by Google to provide data for their Google Analytics service which provides us with detailed information about how our website is performing, which areas have issues and which are the most popular sections of the site that we would then seek to optimise. The data collected through this service is anonymous - we only permit access to our Google Analytics information to ourselves and to no other third party.

View the Google Privacy & Cookies Policy

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Used by Google to provide data for their Google Analytics service which provides us with detailed information about how our website is performing, which areas have issues and which are the most popular sections of the site that we would then seek to optimise. The data collected through this service is anonymous - we only permit access to our Google Analytics information to ourselves and to no other third party.

View the Google Privacy & Cookies Policy

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Important information

Questions and queries

If you have any questions or queries which are not answered by this Privacy Policy, or have any potential concerns about how we may use the Personal Data we hold, please write to:

Ian Carpenter
Data Protection Officer
Credit Reporting Agency Limited
Trevithick House
Trevissome Park
Truro
Cornwall
TR4 8UN

Or email ian.carpenter@scanmypost.co.uk

Last updated: 24 May 2018

Authentication

All providers of mailbox services such as scanmypost are required under UK Anti Money Laundering regulations to ensure that we make appropriate checks on our customers before doing business with them. This is done at when you sign up to use our services and is similar to the checks that banks undertake when you open an account. We are also required to submit any suspicious activity on your account, once it is up and running, to the National Crime Agency (NCA).

In order to verify your personal details we will require two forms of verification. One should be a form of photographic ID:

  • Passport
  • Drivers Licence
  • National ID Card

The second document is required to verify your home address. This must include your name and full address and be dated within the last 3 months. We can accept the following documents:

  • Bank statement
  • Credit card statement
  • Utility bill
  • Mobile phone bill

The checks we make when you sign up may vary depending on the extent and type of services you use at scanmypost. These checks are routine. We try to make our checks as painless as possible for you and most of our customers take comfort from the care we take to ensure that our services are carefully vetted and regulated.

We are not able to accept new customers who are known to be Politically Exposed Persons, (PEP) or on any of the several government Sanctions Lists. We make checks of these databases automatically when you sign up.

You can check whether you are on a Sanctions List, or are listed as a PEP, by using the services of our website checkmyfile.com.

Pricing & Plans

Please choose your service level from the options below.

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Light User

Regular User

Premium User

  Account Setup Fee
Account Setup Fee £10 one-off charge
  Monthly Fee
Monthly Fee
Charged 30 days after setup
£4.99 £9.99 £29.99
  Personal Use
Personal Use
  Business Use
Business Use Not permitted on this plan
  Scans Included per Month
Scans Included per Month 10 Pages 40 Pages 150 Pages
  Additional Scan Cost
Additional Scan Cost 25p 20p 15p
  Letter Forwarding
Letter Forwarding £2 per item
UK & International Addresses
  Small Parcel Forwarding
Small Parcel Forwarding
Under 2kg and W35cm L45cm D16cm
£7 per item including delivery
UK Addresses only
  Medium Parcel Forwarding
Under 2kg and W46cm L61cm D46cm
Medium Parcel Forwarding
Under 2kg and W46cm L61cm D46cm
£10 per item including delivery
UK Addresses only
  Large/International Parcel Forwarding
Over 2kg or larger dimensions
Large/International Parcel Forwarding
Over 2kg or larger dimensions
Arrange your own courier plus £5 handling fee
UK & International Addresses
  Mail Archiving
Mail Archiving £3 per item archived
All mail not archived or forwarded is destroyed after 28 days
  Cheque Deposit Service
Cheque Deposit Service £9 per cheque
Paid in on the last working day of the week received
  Website owner/WHOIS Address
Website owner/WHOIS Address Not available on this plan
  Director’s Service Address
Director’s Service Address Not available on this plan
  Company Registered Address
Company Registered Address Not available on this plan
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